Your Livongo membership comes with unlimited free test strips, which are delivered right to your door. Without the hassle or cost of picking up strips at the pharmacy, our easy reordering feature means you’ll always having enough strips to test your blood sugar as often as you want.
There are four easy ways to reorder strips once you’ve used up the ones in your Welcome Kit. Just follow the directions below to order from your Livongo meter, the Livongo secure website, the Livongo mobile app, or with our Member Support team over the phone.
1. Order Strips From Your Livongo Meter
To reorder strips from your meter, tap “Support,” then “Reorder Strips,” and confirm your address. If your address is incorrect, please call Member Support at (800) 945-4355, or you can update it at my.livongo.com.
A message will also appear on your Livongo meter when you’re running low on strips, to see if you need a refill. Tap “Yes” and we’ll process your refill order and ship it to the address on file within 3-5 business days.
You can request more test strips through your private account at my.livongo.com by clicking “Reorder” at the top of the home page. Please note, above that button, there is also an estimate of how many strips you have left. If this number is incorrect, you can update your strip count here, or call Member Support at (800) 945-4355.
3. Order Strips From the Livongo Mobile App
If you have an iPhone or Android, you can download the free Livongo app from the iPhone App Store or Google Play, and order strips from the app.
Open the app and log in. On the navigation bar on the bottom of the screen, click “Profile.” Then, click “Order Supplies.” A window will appear to confirm your address. If your address is incorrect, please call Member Support at (800) 945-4355, or you can update it at my.livongo.com. If your address is correct, then click “Continue,” and click “OK” on the next screen. Your strips will arrive within 3-5 business days.
- Order From the Livongo iPhone App:
- Order From the Livongo Android App:
4. Order Strips Over the Phone
To order strips over the phone, just call Member Support at (800) 945-4355. This is a great option if you need new strips sooner than the usual 3-5 business day window. When you call Member Support, you can ask us to expedite your order.